Bridget K. Tally
Education and Training
South Grand Prairie High School- High School Diploma May of 2001
North Lake Community College- Computer Graphics Specialist - Print emphasis, and Web Emphasis earned May of 2009
North Lake Community College -Computer Graphics Certificate earned in May of 2009
North Lake Community College - Associates in Applied Science earned in may of 2010
Awards, Volunteering, and Clubs:
The part-time professional employee of the year 2010-2011 Dallas County Community College District-North Lake Community College
Student Programs And Resources - North Lake Community College silver level volunteer - fall 2003
Art Department - North Lake College - 700+ hours from 2002 - 2008
Emergency Artist Support League (E.a.s.l) - 20+ hours from 2007-2008
President of W.E.O.T.A (North Lake College's Art Club) 2003, 2007, 2008
Vice President of W.E.O.T.A ( North Lake College's Art Club) 2006
Public Relations of W.E.O.T.A ( North Lake College's Art Club) 2001, 2005
Public Relations of M.A.C ( Making Apple Cool) 2008
North Lake College - Emergency Response Team Member 2008-2011
Community Emergency Response Team Member 2008-Present
Computer Knowledge
Multi-Platform Oriented: Macintosh, Windows and Linux Systems
Advanced knowledge in:
Mircosoft Office Suite Adobe Creative Suite including:
Dream Weaver, Flash, Illustrator, InDesign, Photoshop and Adobe Bridge
Audacity, IOS built-in software packages
CCTV software's
coding languages known: CSS, HTML, XHTML, VBScript, PHP, and Python
Photography Knowledge
35mm Large Format Digital SLR Digital Point and shoot
Pinhole Cameras
Employment History
August 2017 - Present - Walt Disney World Travel Company- Personal Vacation Advisor.
Accepting all directed inbound calls from guest wishing to obtain information or pricing for resorts, tickets, attractions, flights, dining plans and more. Assist the guest with providing valuable knowledge in a timely manner to help them create the best vacation for their family. While adhering to company policy and procedures. Ensuring all guest have been provided all policies while protecting their personal information. Explaining various aspects of the website and technology used in Walt Disney World Resorts and Parks. Occasionally the requirement to return calls per the guest request to answer questions or help make changes to their plans. While making the guest experience unique and inviting including extending the extension to reach me at in the future.
August 2016- July 2017 – Express Scripts – Patient Care Advocate and Team Leader - Tricare
Demonstrated ability to provide professional support to all Tricare members with their claims, refills, orders, questions and more while helping to maximize their benefits. This was done by explaining their tri-care coverages to them so that they can understand what they have in their plans to help save them money and time. Remaining in HIPAA compliance at all times and ensuring privacy standards are met. Explaining any billing questions as well as various standard terms of the pharmaceutical world. Provide help to the Blue Cross Blue Shield Teams as needed by being cross-trained. Various Assignments to Accredo the specialty clinic of Express Scripts. Providing valuable insight to coverage assistance as well and connecting to the nursing team for specialty consults. As a team leader providing coachings, and help understanding ASPECT in order to put in for vacation days, and Early Releases. Managing a team of 20-30 team members while assisting in training a new site during the heightened period of Open enrolment. Managing escalations and attempting to correct any issues with delivery rather on our part or the delivery companies part of the process. Ensuring the customer that their needs were our highest priority.
September 2015- November 2016 – Kelly Educational Staffing- Substitute Teacher in Polk County
Provide academic assistance to the students in a teacher's absence during the school year. This was done for K-12 and adult education within the Polk County Florida area. Helping students understand the assignments and working with the students as a group or individual in a classroom environment to ensure the children have every opportunity to reach their full potential. Review all lesson plans and school safety procedures at the beginning of each day. Take roll at every class to ensure attendance standards are met. Provide supervision on computer usage to ensure content viewing is as deemed by the lesson plan. Utilizing classroom management skills to create an environment that is conducive to learning without tension.
September 2013- Present – Security Services – Unarmed Officer/Sub Contractor
Provide Reliable Unarmed Security for Venues who needed to add a Visual Deterrent. This was done both long term or short term assignment at the various post. Assignments could include; controlling ingress and egressing traffic flows, Checking trucks for proper seals, Checking off deliveries and shipments, Offering directions through friendly yet professional face to face communications with clients of the company. Conduct fire watches as well as handle angry customers or employees with tact and diplomacy. Ensure all reports are filed in a timely and efficient manner both in written form and electronic as required by the client.
May 2001 – Present BKT Designs and Photography – Owner and Operator
Providing Computer Graphics for clients based on each one's individual needs. Photography services including; Photographing family Portraits, Events, Weddings, Engagements, and Senior Portraits. Websites Designs and updates based on Clients needs. Promote and Seek out New clients and ventures for the company. Updating all websites and social media. Scheduling all appointments as needed in order to accomplish any clients needs.
Picsolve LLC - Legoland Florida - Photographer
Operate multiple types of camera equipment in all weather conditions in order to promote the Picsolve product and increase sales. Engage customers in the park by offering directions, photographs or just exchanging small gestures of kindness with the kids in order to open up the communication with the customers. Present options for keepsakes from their vacation to remember the memories created in the park. Rather a framed photo or a unique brick wall photo that could be taken apart and put back together by the customer at home. Operate a point of sale terminal as well as the printer to ensure "drivers license" were printed on location for the ride booth as well up maintain previously mentioned printers to provide the most efficient service to the clients at all times.
March 2011- March 2012 - Winston Psychiatric Associates –Lafayette, Louisiana - Office Assistant
Assist the staff in the office with daily operations such as Faxes, mailing of bills, Answering Calls for appointments and medication refills, Helping in the assembly of records, and file documents, fix computers when they went down, set up a network, Assemble new items, and organize the stock room, monitor certain areas with patients in different circumstances.
Jan 2011-March 2011- Dallas County Community College District -North Lake College- North Campus- Coppell, Texas -Department assistant 1
Primary duties consisted of answering phones, making appointments, and keeping track of the number of people using the counseling services. (This was done in Addition to Lab Tech at the Central Campus)
2003-2011 DCCCD - North Lake College – Irving, Texas - Lab Technician
Assist the Computer Graphics Coordinator and Lead Professor with daily operational activities including maintaining 50 - all in one Macintosh computers, 5 printers (two networked, two desktop printers, one large format) 3 Scanners, 50 Wacom tablets, and Two servers. Ensure that all Upgrades, Updates and reimaging are completed on any and all computers without interrupting class and lab environments. Schedule Open Labs and staff to maintain those during the semester. Serve as lab staff as needed to meet all requirements of the school and students. Make sure Lab environment were safe and conducive for learning. Open and Close labs maintain logs of use of Labs. Track equipment and supplies and file paperwork for purchase orders. Maintain MSDS records including accessible files for those who may need to read them for personal reasons.
November 2003 - January 2004 & November 2004- January 2005 -UPS- Dallas, Texas - Drivers assistant / Package handler (Seasonal)
Delivered packages to customers in a timely and efficient manner providing timely and accurate delivery with a customer service level that set the businesses standard. , Organized the holding area for the driver.
May 2001- March 2003 Jack Crone Photography- Grand Prairie, Texas- Photographer
Photograph action sports, Teams and Individuals. Communicate with an assistant on orders and record keeping. Communicate the ordering process with clients. Organizing Studio Space and Equipment.
January 2001- May 2001-Terry Presley Photography - Grand Prairie, Texas - Intern/ Assistant to Photographer
Organize and Maintain studio appearance, assist with accounting responsibilities, Matte Cutting, and mounting photographs for customers. Assist with Ordering, assist with set up and take down of equipment,
Occasionally photographing individuals or weddings. Assist with developing black and white photographs in the darkroom.
Letters of Recommendation and or full work experience available upon request
